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Position Travel Call Center Associate
Organization AAA The Auto Club Group
Location Tampa
Job Category Temporary
Salary $15.50 Hourly
Start Date 8/20/2018
Description The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. Primary Duties and Responsibilities (details of the basic job functions): Primary Duties and Responsibilities (details of the basic job functions): This position is responsible for selling travel to AAA Members and non-Members in a professional and service oriented manner while supporting the ACG preferred partner program. Answers incoming phone calls, responds to Internet inquiries, and outbound calls to consult and sell cruise and tour travel services, air, car and hotel travel services to AAA members and other clients, abiding by the policies and procedures of AAA Auto Club Group and the Travel Agency business unit at all times. Actively seeks out opportunities to establish and strengthen client relationships to influence, promote and increase awareness of travel products and services that are offered through AAA. Hiring for a Training Class Starting 8/20/18 Consultation and sale of cruise, tour related services, air, car and hotel to AAA members and non-member customers providing the highest level of customer service. Reviews and responds to all customer inquiries regarding travel. Support the AAA Auto Club Group’s Travel preferred partner program. Meet or exceed expected sales levels. Maintain proficiency in all automation programs operated by AAA Auto Club Group inclusive of but not limited to POS, AAA SignaTours, Apollo, IP Agent and Microsoft Office products. Also maintain awareness of products and services. Follow accounting procedures and policies and ensures that all Accounting documents and client files are completed accurately and timely. Participate in industry programs, product knowledge seminars, training programs and Fam trips. Preferred Qualifications: Prior travel industry experience is preferred. 2 years sales experience MS Office applications knowledge is preferred Work Environment: Works in a temperature controlled office environment. Irregular hours to include various shifts, weekends and/or holidays Required Qualifications (these are the minimum requirements to qualify): Education (include minimum education and any licensing/certifications): High School Diploma or the equivalent. Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products. Knowledge and Skills: Excellent communication customer service skills Good organizational and follow-up skills. Ability to aggressively pursue sales and develop client following. Ability to meet and exceed established minimum adjusted sales goal. Strong relationship building skills. Must be organized with ability to manage time effectively. Basic internet skills and PC knowledge that includes word processing and spreadsheets. The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more! Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Contact Angela Davis