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Position Bilingual Customer Service Representative
Organization AerotekBi
Location St. Pete
Job Category Full Time
Salary 12.50
Start Date 5/23/2017
Description Job Duties: - Answer incoming calls from customers who are inquiring about their energy bill - Assist customers with questions about their account and rates they are being billed for their energy needs - Educate new customers who are interested in enrolling about company services and the benefits of those features - Update contact information including addresses, billing information, etc - Toggle between multiple computer screens which contain information about customer account information, energy rate information, utility information, and billing information - Retain customers who are trying to cancel services by offering promotions or rebates - Upsell customers on new services that may benefit them - Update new customer information in the company database system
Contact Matthew Dissinger
813-636-1001